Assign orders, confirm pickup by QR and follow each delivery through to the door. Keep courier shifts, proof photos and cash collection connected.
Assign deliveries and follow the courier’s progress.
Check the order at pickup and record the drop-off.
Review completed jobs and cash to hand over.
01 / PICKUP & COURIER APP
The courier receives the pickup point, customer address, items and payment method in the Android app. At collection, they scan the delivery receipt’s QR code to check that the bags belong to the selected order.
A QR from a different order is rejected. Once pickup is confirmed, the courier can open directions and contact the customer from the same job. The restaurant keeps the delivery status connected to its original order.
02 / DELIVERY IN POS
Orders from your ordering website and HoreX customer app reach POS with the guest, address, dishes and payment details. Your team can send them to the kitchen, call a courier and follow the delivery from the same order.
Courier assignment, pickup and delivery status stay visible in POS. Open an order to check who has it, when it was collected and whether payment is still due. Once delivered, the proof photo remains with the record.
03 / DISPATCH
Open Dispatcher mode to see your delivery queue and the couriers on shift. Check who is free and how many active jobs each person has, then assign the order.
The courier receives the job in their app. Acceptance and pickup remain visible to dispatch, so the team can follow up on a waiting order or reassign it before collection.
Location updates show when each position was last received. Your team can check an old location before making the next assignment. Aggregator riders continue in the aggregator’s delivery workflow.
04 / COURIER MAP
See the courier’s position, the route to the delivery address and the estimated arrival time on one map. Select an order to follow its journey, with pickup, destination and the latest GPS update in view.
Map data ©2026 Google · Terms
Map data ©2026 Google · Terms05 / CUSTOMER TRACKING
Guests follow their order on your delivery website and in the HoreX customer app. Once it is on the way, they can see the courier on the map and check the delivery progress without calling the restaurant.
The guest sees their own delivery. Your team follows the same order in POS, from preparation and pickup through to the doorstep.
06 / DELIVERY PROOF
At the door, the courier records delivery against the same order. When a proof photo is needed, it stays with that job rather than disappearing into a separate chat.
If a guest calls about the handover, the team can check the delivery status, timing, photo and payment context together. The original restaurant order receives the delivery update too.
07 / CASH & SHIFTS
Cash orders show the courier how much to collect. Recorded collections add to the shift’s cash-to-hand-over total, alongside its completed deliveries.
Before ending the shift, check the deliveries and the amount due back. If a figure needs checking, open the order’s history. Your team still counts and confirms the money at handover.
FOR ENTERPRISE TEAMS
Keep your own ordering website, customer app or business software. Connect orders to HoreX and send delivery updates back to the systems your customers use.
API connectors are available for enterprise clients. We agree the systems, data and workflow with your team.
Assignment, pickup, delivery and the end-of-shift handover.
Send an available courier the delivery details.
Assign an order from the dispatch workspace. The courier receives the pickup point, destination, items and payment information.
The courier accepts or declines the assignment. Keep the current state visible so an unaccepted job can be followed up or reassigned.
Open directions from the delivery address.
The order carries its delivery coordinates and address details. Open a supported navigation app to plan the trip.
Customer contact is available from the order when a phone number is supplied. Keep apartment, entrance and delivery notes with the same job.
Attach a delivery photo to the order record.
The courier can take a photo during completion and attach it to the delivery. The image stays linked to the job for later review.
Use the photo to document the drop-off when it is appropriate for your service. It supplements the order status and recorded delivery history.
Follow courier positions and road routes on Google Maps.
Select a delivery to see the courier’s route to the address on Google Maps, with estimated arrival time and distance.
The dispatcher can view courier positions and availability. Location freshness helps distinguish a recent update from an old position.
The installed Android app supports background location during a shift. Phone permissions, battery settings and signal affect when an update arrives.
Keep the working shift and deliveries together.
Couriers start and end their shift in the app. Assigned jobs and completed deliveries contribute to the shift record.
At handover, review the completed work and cash collection totals before closing the shift.
Notify the courier about a new assignment.
New assignments produce an alert in the courier workflow. The order remains available in the active list for acceptance and follow-up.
Enable notifications and the required phone settings during installation. The dispatcher can check assignment status when a courier has not responded.
Keep each job’s progress separate.
A courier can have more than one active order. Order tabs let them switch between the pickup and destination details for each job.
Each delivery keeps its own acceptance, pickup and completion state. Check the order reference before scanning or confirming the drop-off.
Assign work with the courier’s current load in view.
Use the queue to see unassigned and active deliveries. Available couriers, current work and reported location help the dispatcher choose an assignment.
Permitted staff can also use Dispatcher mode in the Courier app. Assignment actions stay limited to their allowed workspace.
Return to the job when a customer asks about it.
Review the delivery record, its status and the associated order. Pickup and completion details provide context for the service team.
Photo proof and payment information stay connected to the same delivery where recorded. History is separate from the active courier queue.
Know what needs to be handed over after the shift.
Cash-on-delivery jobs show the amount to collect. The courier records collection as part of completing the delivery.
Shift totals bring the cash amounts together for the handover. Review them against the underlying orders when a difference needs investigation.
Use the installed app for delivery work.
Couriers use the supported Android app. It provides the camera, notifications and background location needed during a delivery shift.
The browser page directs users to install the app. Set up the employee’s access and required phone permissions before the first shift.
Let guests follow their courier on the map.
Guests can follow preparation, pickup and delivery on your ordering website and in the HoreX customer app. During delivery they can see their courier on the map, while the restaurant follows the same order in POS. Share an order tracking link through the supported customer-contact workflow.
The view depends on the delivery’s current state and available location updates. A last reported position should not be mistaken for continuous live movement.
Confirm that the courier is taking the right order.
The courier scans the QR on the delivery receipt before pickup. The scan must identify the selected order.
A damaged QR needs a reprinted receipt. Matching the physical order to its digital record helps avoid taking the wrong bag from the pass.
An assignment is sent to the connected courier app with an alert and order details. The dispatcher can see whether it has been accepted and follow up when the courier has not responded.
The order can open supported navigation apps including Google Maps and Waze with the delivery coordinates. Available choices depend on the phone setup.
The courier can capture a photo when completing the delivery. It is attached to that delivery for later review alongside the order’s status and payment information.
The dispatcher sees courier availability and last reported positions on Google Maps. Select a delivery to see its road route and estimated arrival time. Location freshness is shown so an older GPS update is not treated as the rider’s current position.
Couriers start and end shifts in the app. Shift records bring completed deliveries and recorded cash together for review and handover; configured earnings are tracked with the shift.
Yes. Active-order tabs keep each job’s details and progress separate. The pickup QR must match the specific order being collected.
The app indicates a lost connection and can show the last received data. Updates resume when it reconnects. Confirm the refreshed order state before treating a pickup or completion as successful.
Couriers need the supported Android app. The browser directs them to installation because background location is required during delivery work. Camera, notification and location permissions should be set up before the shift.
From restaurant pickup to the customer’s door and the cash handed back at the end of the shift.
