Take delivery orders on your own site, with your menu, delivery areas, guest accounts and payments connected to HoreX.
A restaurant storefront on your own address.
Check which kitchen serves the guest’s address.
The same order reaches POS, kitchen, courier and accounts.
01 / ONLINE MENU
Give guests a direct link to your restaurant menu. They can choose dishes, review options and build an order without leaving your storefront.
The website uses the dishes maintained in HoreX. Your logo, cover, colours and domain make the ordering page part of the restaurant’s own presence.
02 / YOUR BRAND
Use your domain, logo, cover image and colours. Write the welcome message guests see first, and use banners to lead them to a dish, a menu category or an offer.
Choose how guests browse your menu: a single restaurant menu or separate brand folders. The website and customer app share the delivery and guest-account settings you manage in HoreX.
03 / DISHES & OPTIONS
Publish the dishes, photographs and prices you maintain in HoreX. Guests choose a size, add extras and see the price change before adding the dish to their order.
Required choices and selection limits keep the order complete. The selected modifiers travel with the dish into POS and the kitchen, so the team receives what the guest chose.
04 / DELIVERY AREAS
Define the areas served by each branch. The guest’s location is checked before an order can proceed, including whether the selected dishes are available from the serving kitchen.
Where areas overlap, branch priority helps route the order. Show the delivery charge and expected time so the guest knows the arrangement before checkout.
05 / CHECKOUT
Collect the building, floor, apartment and delivery instructions alongside the address. Regular guests can choose a saved address when customer accounts are enabled.
Show the item total, delivery fee, eligible discounts and available payment methods together. The confirmed order and delivery job arrive in HoreX with those details attached.
06 / ONE CONNECTED ORDER
The guest’s order becomes a HoreX order with its dishes, modifiers, address, payment details and customer record attached. Your team can prepare it, arrange delivery and review the money collected without entering the order again.
The confirmed order appears in POS with its website source, customer, address and selected extras. Staff work from those same details as the dishes move through the kitchen.
For online payments, confirmation is checked before the order enters the preparation workflow.
Assign the delivery to your courier. The app carries the pickup, destination, guest details and amount to collect. Pickup and delivery progress stay linked to the order in POS.
Guests can follow their order on the ordering website and in the HoreX customer app, including courier tracking when available for the delivery.
For a cash order, the collected amount is recorded with the completed delivery and included in the courier’s shift handover. Card payments keep their own payment status.
The restaurant can review sales, VAT and dish costs in HoreX reports, then reconcile payment receipts and bank settlements through its finance workflow.
07 / RETURNING GUESTS
Enable phone verification so guests can return to their saved details. They can review recent orders and choose a saved delivery address.
With loyalty enabled, the account also shows the guest’s rewards and tier progress. Eligible rewards can be used at checkout under the restaurant’s program rules.
The menu, checkout, customer and fulfilment details behind direct ordering.
Give guests a direct restaurant ordering address.
Publish the storefront on a HoreX address or connect your restaurant domain. Your team can share that address from the website, social profiles and customer messages.
Keep your name and menu at the centre.
Set the logo, cover image, welcome text and accent colour. Promotional banners can lead guests to a menu section or offer rather than a separate ordering system.
Maintain the dishes in HoreX.
The storefront draws from the restaurant catalogue, with published categories, prices and delivery visibility. Changes are managed alongside the POS menu instead of in a disconnected website catalogue.
Collect the choices needed to prepare the order.
Show the additions and preparation options assigned to each dish. Required choices and quantity rules are checked before the item is added.
Check the address against your delivery coverage.
The guest’s address is checked against configured branch zones or the fallback service radius. An address outside coverage cannot continue as a valid delivery order.
Route the address to the kitchen that serves it.
The delivery address and branch coverage identify the kitchen serving the order. When areas overlap, your branch priority determines the choice. Dishes are checked against that kitchen’s available menu.
Collect more than a map pin.
Checkout records the building, floor, apartment and courier instructions alongside the address coordinates. Guests can choose an existing saved address when accounts are enabled.
Show guests what is needed for delivery.
Display the minimum order and the delivery charge before checkout. Where configured, the site also shows the spend needed for free delivery.
Offer the methods configured for your restaurant.
Checkout can offer cash or card on delivery and connected online payment providers. The available methods come from the restaurant’s settings; gateway setup is required for online charging.
Keep payment status with the order.
After checkout, guests return to their order status. Staff can see whether the payment is pending, completed or failed alongside the same order.
Apply eligible offers at checkout.
Guests enter a code and the quote checks its conditions. A valid discount appears in the total; a code that does not apply explains why it cannot be used.
Let regular guests keep their details.
When registration is enabled, WhatsApp verification signs the guest into their account. The profile, addresses and recent orders stay linked to the restaurant’s CRM guest record.
Let enrolled guests use eligible rewards.
With an active loyalty program, the account shows the balance and tier information. Checkout applies eligible rewards and checks whether they can be combined with a promo code.
Keep the guest informed after checkout.
The order link shows its current preparation and delivery state. When a linked courier is on the way, the supported tracking view can show their reported position and route.
Hand the order to the delivery workspace.
Website deliveries create a linked delivery job in HoreX. Dispatchers can assign the restaurant’s couriers, with pickup, navigation and proof kept against that job.
Keep website orders in the restaurant’s order flow.
Online orders and their lines are recorded in HoreX with the website source. Staff work with their items, payment state and delivery context in the operational system.
Use the configured preparation workflow.
Website orders reach the kitchen through your restaurant’s station assignments. Each dish goes to the team responsible for preparing it, with quantities and selected options attached.
Keep the customer relationship with the restaurant.
Guest details and website order history stay in HoreX. Your authorised team can use those records for customer service, loyalty and relevant marketing.
Keep the sale connected to its financial records.
The order, payments, discounts and tax treatment follow the configured HoreX sales process. The accountant can trace results to source records instead of reconciling a separate website order list.
Test the full guest journey before sharing the link.
Review the menu, address coverage, delivery charges and payment setup. Run an agreed test order through kitchen preparation and delivery, then confirm the guest sees the expected result.
It is the restaurant’s direct ordering channel, using your menu, branding and domain. You bring guests to the site and choose the delivery and payment setup; marketplace discovery is a separate service.
Set the restaurant name, logo, cover, welcome text and accent colour. You can connect your domain and organise the published menu from HoreX.
Website orders, items and payments are recorded in HoreX. Your kitchen, delivery team and finance staff work from those linked records, using the menu and payment setup agreed for the restaurant.
Available methods depend on your settings: cash or card on delivery and connected online providers such as Stripe or MPGS. Wallet options depend on the connected provider and device.
The standard storefront handles orders for current delivery. If advance ordering or scheduled pickup is essential, include that scenario in the demo so the available setup is confirmed before launch.
You can organise the menu into concepts and categories. Address coverage determines the serving branch; confirm the menu and fulfilment rules for your brands during setup.
Orders create linked delivery jobs in HoreX. Your dispatcher can assign your own couriers and follow pickup and completion. Any third-party fleet connection needs its own confirmed integration.
We review your menu languages and right-to-left requirements during setup. Ask to see the complete guest journey in Arabic, including dish options, the address form and checkout.
The timeline depends on menu readiness, branding, domain connection, delivery zones and payment-provider setup. Agree the launch date after checking those items and the test-order flow.
Review the storefront, checkout and kitchen handover together.
